Our Services
Whilst the list of services shown are representative of those most commonly taken-up by our current clients, it is far from exhaustive in terms of our total capabilities.We offer our clients complete service flexibility and will create a bespoke management solution to meet the exact needs of the block or estate. Clients can take as much or as little control for the everyday management as they wish.
Financial
- Collection of Service charge & ground rents
- Arrears chasing by email, by letter and by phone
- Full financial management and quarterly reports
- Paying of contractor and supplier invoices
- All expenses and receipts available to view
- Annual budget predictions
- Individual secure client accounts for each block
- Online director access to client accounts
Management/Maintenance
- Reactive and proactive maintenance
- Arranging work specifications and schedules for regular maintenance and ad-hoc works
- Vetting and approval of existing or new contractors including insurances
- Regular property inspections, followed by digital report
- Major works
- Planned Preventative Maintenance (PPM) surveys
- Ensuring block complies with current legalisation
- Arranging of insurance and handling claims
- Review of existing agreements and guidance on sub-let rental permissions
- Dispute resolution and enforcement of restrictions
Communication
- Dedicated Account Manager who is familiar with your block to ensure the smooth running of your site
- Liaising with nominated representative of client providing regular updates
- Managing calls and mail from existing residents and dealing with new and existing issues
- Access to all block information, including invoices, schedule of works and works diary
- Emergency contact 24/7
- Arranging and attending AGM’s & EGM’s
- Regular newsletters keeping residents up to date with latest news and legislation
Company Business
- Acting as Company Secretary and provision of Registered Company Address
- Filing Annual Return & Annual Accounts with Companies House
- Registering the appointment / removal of Directors with Companies House
- Handling sales enquiries and the exchange of share certificates
- Arranging buildings, engineering, directors & officers & liability insurance